Thursday, January 18, 2007
ANNOUNCEMENT
Telekom Malaysia Berhad (TM) would like to announce that its Internet services, which are experiencing some degradation in performance due to the international link outage caused by the earthquake off Taiwan on December 26th, 2006, has already recovered more than 80 per cent bandwidth capacity for its Internet traffic to-date.
The consortium is still fervently working towards the full restoration of the submarine cables affected by the incident. However, due to the bad weather conditions in that area hampering restoration works, we expect the full recovery of our bandwidth capacity for Internet traffic by January 23rd, 2007.
We wish to assure you that TM is doing all that is possible to fully restore our services as soon as possible. Your patience is much appreciated during this restoration process.
Customers can call our Customer Interaction Centre at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8.00 a.m. till midnight, or e-mail custcare@tm.net.my for any enquiries.
The consortium is still fervently working towards the full restoration of the submarine cables affected by the incident. However, due to the bad weather conditions in that area hampering restoration works, we expect the full recovery of our bandwidth capacity for Internet traffic by January 23rd, 2007.
We wish to assure you that TM is doing all that is possible to fully restore our services as soon as possible. Your patience is much appreciated during this restoration process.
Customers can call our Customer Interaction Centre at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8.00 a.m. till midnight, or e-mail custcare@tm.net.my for any enquiries.
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